I’m receiving an error message when trying to register my payroll account number. What should I do?

Each payroll account number can only be registered once on Job Bank.


If you receive an error message stating that the payroll account number is already in use, contact the Primary Officer or an Administrator of the employer file. They can give you access to the file by adding you as a user.


If you don’t know who is registered on the employer file of the business, contact us. We may request documentation to confirm your relationship with the employer.

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